Own end-to-end resolution of high-visibility social cases (VIP/HNWI/exec).
Serve as final approver for high-visibility public replies by L1/L2 specialists.
Detect real-time risks and route to Comms, Legal, Policy, or Incidents.
Lead shift-monitor operations: protect queue health and SLA performance.
Mentor the team to raise the quality of public communication.

🎯 Requirements

4+ yrs in social media support; 2+ yrs handling escalated/high-risk cases.
Manage VIP/executive interactions with discretion under pressure.
Real-time risk detection and cross-functional routing to Legal/Comms.
Lead queue/shift ops, workload balancing, and SLA monitoring.
Use generative AI with human oversight to improve outcomes.

🎁 Benefits

Medical, dental, and vision coverage.
Remote-first work setup with quarterly in-person surges.
Career growth and learning opportunities.
401(k) retirement plan and benefits.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot