Software Development Engineer - Customer Experience (L1)

📋 Description

• Monitor and respond to customer issues reported over the customer portal tickets or email or slack
• Diagnose and resolve technical issues, including workflow misconfigurations, API failures, code
• Investigate logs, trace workflow execution paths, and analyse JSON payloads to isolate breaking
• Resolve complex requests independently; escalate appropriately when required, with clear
• File production deployment requests on behalf of customers, coordinating with internal teams.
• If bandwidth allows, you will be working on Engineering and Implementation/Delivery Projects as

🎯 Requirements

• Bachelor's degree in a relevant field with 2+ years of experience in JavaScript development
• Hands-on proficiency with JavaScript, JSON, HTML, and CSS for debugging and configuration analysis.
• Familiarity with log analysis, REST APIs, and basic SQL queries.
• Knowledge of operating systems, cloud services, and multi-tier web application architecture.
• Experience with CRM and ticketing systems (e.g., Jira, Salesforce) and remote support tools.
• Excellent written and verbal communication skills with the ability to engage stakeholders at

🎁 Benefits

• Unique opportunity to form a front-facing layer that not only is the front-line to customer
• Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring
• Build internal tools, fix production issues, and contribute to engineering stability, all while
• Be part of a high-impact team that bridges engineering and customer experience, where your work
• Join a company that values learning, ownership, and long-term growth.
• High performers progress to Senior Software Development Engineer, Support Engineering or Solution