Software Engineer Customer Support

📋 Description

• Frontline support for customer issues and triage.
• Rapid triage, clear communication, and process adherence.
• Resolve known issues or escalate for deep investigations.
• Maintain SLA adherence and smooth handoffs.
• Provide timely status updates to customers and teams.
• Collaborate with GridGain engineers to ensure satisfaction.

🎯 Requirements

• Experience supporting distributed systems or enterprise platforms.
• Strong Java, JVM internals, multithreading.
• Production troubleshooting in Linux environments.
• Familiar with Docker, Kubernetes, cloud-native infra.
• Experience analyzing thread dumps, heap dumps, GC logs.
• Ability to communicate with technical and non-technical stakeholders.

🎁 Benefits

• 25 days annual leave + holidays.
• Flexible work culture with high ownership.
• Competitive compensation package.
• Health, life and disability insurance.
• Funds toward professional development resources.
• Paid holidays and parental leave.