Software Engineer II - Support

📋 Description

• Prioritize and resolve software bugs impacting end-users (TypeScript, Node, React) and execute
• Partner with product and engineering teams to address root causes and resolve larger product gaps
• Document troubleshooting steps, solutions, and internal processes to expand the support knowledge
• Monitor system performance, proactively identify potential issues (Grafana, Sentry), and
• Review pull requests from teammates, providing constructive feedback on correctness, risk, and
• Own engineering projects from scoping through delivery, focusing on tooling and fixes that

🎯 Requirements

• Have 3 years experience building and maintaining production software, have a degree in computer
• Problem-Solving & Drive: Comfortable digging into unfamiliar code and production data to find
• Collaboration & Communication: Clear, proactive communicator in writing and conversation, able
• AI Fluency: Able to leverage AI tooling and agents while maintaining a high quality of code and
• Judgment & Ownership: You weigh risk carefully when touching production, and know when to fix
• Craft & Growth: You view software development as a craft, stay curious, and keep raising your

🎁 Benefits

• Flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake