Software Implementation & Support Specialist – India (Remote)

📋 Description

• Lead the setup and configuration of new DayCheck accounts, coordinating across teams and partners
• Validate account setup by running tip flow checks and pre-launch QA steps
• Train merchants and internal teams on how DayCheck works, including system behavior, reporting
• Oversee new merchant launches through their first few weeks, including working alongside Teamwork
• Become an expert in DayCheck and Teamwork’s integration logic, with the ability to understand and
• Handle advanced support requests from frontline teams, especially those related to implementation

🎯 Requirements

• 4+ years of experience in product implementation, technical onboarding, or customer support roles
• Strong problem-solving skills and comfort working with multiple systems and internal tools
• Proven ability to convey complex step-by-step instructions in layman's terms
• Experience with restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage
• Excellent written and verbal communication and clear documentation habits
• Demonstrates excellent organizational skills

🎁 Benefits

• Medical Insurance with coverage up to INR 8,00,000 for the employee and their family
• Education Assistance – reimbursement of up to $1,000 USD per calendar year for professional