Mark43

201-500 employees
10 jobs posted

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Software Support Analyst I

Added

10 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

customer support windows jira zendesk microsoft office

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📋 Description

Provides excellent customer support
Handles requests from customers via email, phone, and chat
Keeps responses within internal SLA times
Troubleshoots and replicates software issues
Escalates issues to engineering and project management teams
Assists in testing new features

🎯 Requirements

Minimum of 2 years of professional experience in software support
Humble, open, and curious
Fearless approach to technology and demonstrated software troubleshooting skills
Talent for research and information-gathering
Clear and confident written and oral communication skills
Strong organizational skills and ability to multitask

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