Software Support Expert I

📋 Description

• Follow standard operating procedures to deliver consistent, high-quality support.
• Accurately document all client interactions, troubleshooting steps, and resolutions in CRM and
• Identify recurring questions or issues and share feedback to improve internal processes and
• Support the creation and maintenance of client-facing documentation and self-service tools.
• Troubleshoot and resolve routine software and technical issues for Restaurant POS systems, payment
• Guide clients through basic configuration, updates, and usage of POS software features.

🎯 Requirements

• Foundational troubleshooting and analytical skills for software and hardware environments.
• Working knowledge of Restaurant POS software, payment terminals, and peripheral devices.
• Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration
• Familiarity with CRM or ticketing platforms such as Talkdesk, or Salesforce Service Cloud.
• Strong written and verbal communication skills, with the ability to explain concepts simply and
• Customer-focused mindset with commitment to resolving issues efficiently and accurately.