Software Support Sepcialist

📋 Description

• Provide support to system users in multiple countries by phone and email.
• Clearly document all communication with system users.
• Troubleshoot and resolve user-reported issues; communicate resolution.
• Investigate, diagnose, and escalate system issues to relevant teams.
• Identify and implement process improvements for Customer Care.
• Collaborate with cross-functional teams on user solutions.

🎯 Requirements

• Bachelor’s Degree preferred.
• Prior tech support experience preferred, especially in IRT.
• Multilingual skills preferred.
• Written and verbal communication skills.
• Attention to detail.
• Ability to work independently with little supervision.