Provide support to system users in multiple countries by phone and email.
Troubleshoot, document, and escalate issues; manage multiple requests with priorities.
Clearly document all communications with system users.
Troubleshoot and resolve user-reported issues and communicate resolution to users.
Investigate, diagnose, and escalate system issues to relevant teams.
Collaborate with cross-functional teams to identify solutions and improve processes.

🎯 Requirements

Prior technical support experience preferred, especially in IRT.
Multilingual skills preferred.
Bachelor's Degree preferred.
Written and verbal communication skills.
Ability to work independently with minimal supervision.
Ability to identify and solve problems efficiently.

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