Software Support Specialist I

📋 Description

• Diagnose and resolve partner product issues.
• Troubleshoot with cross-functional teams and document findings.
• Support partners via email, phone, chat, cases, and remote sessions.
• Guide and review the queue for junior team members.
• Escalate complex issues to the appropriate teams.
• Contribute to internal/external knowledge base articles.

🎯 Requirements

• Ability to work independently with guidance.
• Broad theoretical knowledge of the relevant work area.
• Ability to adapt to new technology and processes.
• Strong customer service skills.
• Excellent written and verbal communication.
• Preferred: basic IT, CRM, ERP knowledge.
• Bachelor's degree or equivalent business experience.