Software Support Specialist I

📋 Description

• Interacts with customers via telephone, chat and/or e-mail to provide software support regarding
• Manage case load by prioritizing based on multiple factors and communicate with development team
• Maintain departmental metrics such as first response rate, non-dev case closure times, CSAT etc.
• Provide education/basic training to clients on Ncontracts software modules
• Responsible for answering and resolving incoming support requests in support ticketing system
• Provide detailed reports to our development team to assist in the resolution for any bugs in the

🎯 Requirements

• At least 3 years’ experience working in a client facing role
• At least 1-2 years of support experience with a software company, preferably SAAS or FinTech
• Experience with Salesforce Support or similar software preferred
• Knowledge of Jira or other ticketing systems preferred
• Risk/Compliance Management experience preferred
• Excellent writing skills and attention to detail

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance