Software Support Specialist II

📋 Description

• Diagnose and resolve partner product issues.
• Troubleshoot with cross-functional teams.
• Document issues and actions for partners.
• Interact with partners via email, phone, chat, cases.
• Maintain a knowledge base with product info.
• Escalate trends and defects to leadership and dev teams.

🎯 Requirements

• Bachelor's degree or equivalent business experience.
• 2+ years of relevant experience.
• 1+ year in a technical service-oriented role (preferred).
• Experience troubleshooting Windows and Linux servers (preferred).
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Excellent customer service and interpersonal skills.
• Knowledge of CRM/ERP markets is a plus (preferred).

🎁 Benefits

• Equal opportunity employer and inclusive culture.
• Reasonable accommodations available upon request.
• Opportunity to collaborate with cross-functional teams.