Software Support Specialist II

📋 Description

• Assist partners in diagnosing and resolving product issues.
• Troubleshoot, resolve, and document issues with cross-functional teams.
• Support partners via email, phone, chat, cases, and remote sessions.
• Maintain a knowledge base and provide high-quality support during interactions.
• Escalate urgent or complex issues to appropriate teams when needed.

🎯 Requirements

• Ability to work independently on projects with general supervision.
• Practical knowledge of IT and support processes.
• Ability to adapt to new technology and partner requirements.
• Strong customer service and communication skills.
• Bachelor’s degree or equivalent experience.
• 2+ years of relevant experience; 1+ years in tech services preferred.

🎁 Benefits

• Onsite/Hybrid/Remote depending on location.
• 0-10% travel may be required.