Software Supporter (1st/2nd Level) - Alpha Online (m/w/d)

📋 Description

• First point of contact for customers via phone and email – 1st Level with perspective on 2nd Level
• Configure AlphaController precisely to each customer's requirements – from feature activation to
• Analyze dependencies and error sources in the software before they become problems for customers
• Manually test each release thoroughly and file tickets to ensure only error-free software reaches
• Investigate root causes of errors at partner interfaces, communicate directly with interface

🎯 Requirements

• At least three years of experience in direct customer contact or support
• Technical understanding of complex software processes and interfaces
• Analytical, structured working style – recognizing dependencies before they become problems
• Enjoyment of direct customer contact and finding the right solution for each customer
• German at C2 level, English at least B2 in written and spoken
• Advantage: experience in the automotive sector

🎁 Benefits

• Permanent employment in Hamburg's best location
• Flexible home office
• An environment where AI and digitalization play a real role – not just lip service
• Experienced team with short decision-making paths
• Attractive compensation with employee benefits