Solar Programs Associate - Consumer Protection

📋 Description

• Process and document consumer complaints following established workflows.
• Review and categorize complaints to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs.
• Identify missing information and coordinate follow-up requests.
• Communicate and resolve case-related inquiries with consumers and vendors.
• Track and update case progress in reporting systems.

🎯 Requirements

• Bachelor's degree or HS with 2+ years relevant experience.
• Strong organizational and coordination skills.
• Follow SOPs and established procedures.
• Identify issues and escalate appropriately.
• Strong written and verbal communication.
• Proficiency with Microsoft Office and CRM/tracking systems.

🎁 Benefits

• Medical, dental, and vision insurance.
• Other pre-tax contribution plans.
• Employee Stock Ownership Plan (ESOP).
• Generous retirement package.