Solution Architect, On-Call

📋 Description

• Configures QGenda On-Call solution using customer requirements and best practices while taking into
• Prepares for and leads implementation & customer training calls as appropriate, documents final
• Works cross-functionally with Technical Account Managers, Project Coordinators and Project
• Maintains task plans and timelines in workflow management system and customer success platform
• Escalates to management when customer’s success criteria are in jeopardy and when customers are
• Provides input into customer onboarding and lifecycle processes to directly influence the continued

🎯 Requirements

• Bachelor’s degree
• 3-4 years of experience in a similar, SaaS/software implementation role
• Ability to travel for customer meetings
• Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet
• Communicate technical information effectively to both technical and non-technical audiences

🎁 Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more