Solution Architect (Presales) - Genesys

📋 Description

• Demonstrate professionalism and leadership in representing TTEC Digital to customers, prospects
• Collaborate with Account Executives to establish a pursuit strategy and solution definition that
• Gain understanding of prospect’s background, pain points, and motivations that are generating and
• Gain understanding of the opportunity’s competitive landscape and key decision criteria.
• Deliver targeted presentations and demonstrations both in-person and remotely, using CX and
• Establish rapport with both business and technical prospect/customer contacts, becoming a trusted

🎯 Requirements

• Bachelor’s degree in IT-related discipline preferred; relevant experience in an IT environment
• A minimum of 9 years of experience in the IT field working with key TTEC Digital focus technologies
• Current or past Technical Certifications in related technologies, such as Genesys Cloud or
• Experience as a pre-sales consultant working with one or more of the key TTEC Digital CXE solution
• Demonstrated knowledge of the solutions offered by TTEC Digital and its strategic partners, with
• Strong relationship building and interpersonal skills to include ability to quickly establish

🎁 Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off