Solution Consultant, Connect EMEA

📋 Description

• Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts
• Equip Mirakl Platform clients to independently onboard their own sellers by providing training
• Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product —
• Track onboarding progress across your customer portfolio, maintain detailed records, and deliver
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on

🎯 Requirements

• 2+ years of experience in customer success, customer support, or account management in a fast-paced
• Proven track record of directly onboarding or educating customers on a new solution
• Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus
• Customer onboarding and hands-on enablement
• Clear communication and presentation, including handling challenging customer interactions
• Operational rigour: tracking onboarding stages, documentation, and performance reporting