Solution Engineer/Developer (Genesys)

📋 Description

• Configure Genesys Cloud CX across voice and digital channels, including queues and routing.
• Build and enhance call flows, orchestration logic, and routing for enterprise use cases.
• Implement integrations using Genesys Cloud APIs, webhooks, and connectors.
• Configure, test, and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC.
• Develop and deploy digital bots, messaging workflows, and agent assist features per solution patterns.
• Support CI/CD, environment promotion, and release activities for reliable deployments.

🎯 Requirements

• 3+ years hands-on Genesys Cloud CX implementation/configuration.
• Practical experience building Genesys Cloud routing apps, Architect flows, queues, and omnichannel.
• Experience with Genesys Cloud APIs, integrations, and data exchange.
• Familiarity with Genesys Cloud analytics and reporting (standard and custom).
• Unix/Linux environments knowledge and log review for troubleshooting.
• Exposure to CI/CD pipelines, version control, and deployments.
• Strong problem-solving and attention to detail; follow defined designs and delivery standards.

🎁 Benefits

• Growth opportunities into senior engineering or technical architecture paths.
• Remote or in-office options in US offices (Boston, Columbus, Charlottesville, Durham).
• Equal Opportunity Employer with an inclusive culture.