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14 minutes ago
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Full time
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Related skills

trello customer success consulting saas project management

📋 Description

  • Become a Trello expert through onboarding process
  • Understand product offering through training
  • Master platform and support clients on basic requests through ticketing
  • Own portfolio of 10 enterprise clients and up to 30 active projects simultaneously
  • Answer questions from client portfolio
  • Support Customer Success partner on functional and technical questions

🎯 Requirements

  • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Good understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset
  • Ability to adapt to audience, flexibility in tackling conversation with highly technical

🎁 Benefits

  • Pay structure includes base salary, variable incentive pay, and company equity
  • Comprehensive health insurance starting first day of employment
  • RRSP contribution matching
  • Generous parental leave
  • Professional development opportunities through own platform
  • Unlimited days of annual PTO
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