Solutions Analyst

📋 Description

• Provide timely, world-class customer support to users via multiple channels
• Prioritize incoming support cases by severity and reroute as needed
• Take ownership and follow up on open cases until resolved
• Build strong client relationships with timely follow-ups
• Maintain knowledge articles for the support portal to help users
• Update CRM with daily communications, transactions, problems, and actions

🎯 Requirements

• Exposure to AI tools and a desire to leverage them to enhance work and user experience
• Ability to handle clients professionally and with confidence during interactions
• Ability to work on concurrent tasks while organizing, prioritizing, and coordinating work
• Excel in a fast-paced environment with strong critical thinking and time management
• Sound understanding of API and service technologies and functions
• Degree, or post-secondary education in IT or related field preferred

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support