Solutions Analyst- Pharmacy

📋 Description

• Provide world class customer support for config and use of the application
• Develop understanding of cloud-based software supporting long-term care
• Resolve simple to moderately complex technical issues via analysis/recreation
• Collaborate cross-functionally to deliver quality resolutions
• Document problems via phone, email, chat, and web portal
• Meet service delivery guidelines and KPIs

🎯 Requirements

• Experience in technical support for web-based software
• Post-secondary education; IT field preferred
• Nice to have: IMM/pharmacy integrations or HL7 workflows
• Experience with PointClickCare modules (Orders, eMAR, HL7)
• Familiarity with Salesforce/Service Cloud
• Ability to work autonomously or remotely in a team

🎁 Benefits

• Remote-friendly role with travel for in-person events as needed
• Canada-based base salary with full-time benefits
• Ongoing training and AI-enabled process improvements