Solutions Architect

📋 Description

• Provide technical configuration and best practice guidance for CXOne Agent products
• Help customers achieve desired business outcomes and ROI for implemented products
• Coordinate with product management to align requirements with roadmaps
• Maintain current expertise in contact center methodologies and Agent tech
• Demonstrate strong technical skills and tool knowledge for Agent products
• Lead consultative CXone projects and drive successful customer engagements

🎯 Requirements

• BS/BA in CS/IS/EE or business (Marketing/MIS) or equivalent
• 8+ years of customer engagement and industry experience
• 1-3 years in Contact/Call Centers or Technical & Customer Support ops
• 3-5+ years in Quality Management/Analysis in a call center
• Strong consulting skills to uncover, strategize, and align client goals with a product solution
• Ability to display confidence as a product expert

🎁 Benefits

• Join a global company with a fast-paced, collaborative environment
• Endless internal career opportunities across roles, disciplines, locations
• Be part of a culture that values passion, innovation, and raising the bar