Solutions Architect

📋 Description

• Own global telephony & contact center target architectures: Define and maintain end-to-end
• UKI & EMEA telephony modernization architecture authority, leading technical approach to
• Contact center evolution and feature enablement: architecting and governing advanced CC
• Compliance, risk, and data-flow architecture: own technical inputs for multi-region risk/compliance
• Carrier/SBC and routing design leadership: lead carrier/provider architecture decisions, solution
• Operational reliability and ITSM guardrails: define architecture standards for availability

🎯 Requirements

• 10–15+ years developing enterprise telephony/voice and contact center solutions
• Experience modernizing from legacy PBX/contact center platforms to cloud SaaS models, focusing on
• Contact center domain depth (e.g., NICE-like platforms) including call flows, IVR/ACD, recording
• Excellent partner communication, able to translate architecture tradeoffs into clear decisions for
• Operational governance and discipline; comfortable with risk, compliance review cycles, and change

🎁 Benefits

• Best-in-class family well-being benefits
• Enhanced medical benefits
• Paid time off