Solutions Architect at Experian

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Define the architecture strategy, standards, and roadmap for telephony, Teams Calling, contact
Lead the modernization of legacy voice and contact center environments to cloud-based, scalable
Design and govern contact center capabilities, including call routing, IVR, omnichannel engagement
Establish standards for voice infrastructure, carrier connectivity, security, compliance
Partner with business and technology stakeholders to develop solution recommendations, roadmaps

More than 10 years working experience in enterprise telephony, contact center, unified
Experience delivering telephony and contact center transformation programs, including moving from
Knowledgeable in voice and contact center technologies, including Teams Calling, PSTN, call
10+ years of experience designing secure, reliable, and compliant solutions while supporting
Experience presenting technical risks and recommendations to business and technical stakeholders

Hybrid work arrangement: You will divide your time between working remotely and working from the
Inclusive paid leave
People-first and inclusive workplace
Career growth opportunities
Exposure to diverse, global teams

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