Added
1 hour ago
Type
Full time
Salary
Salary not provided

Related skills

customer service ai telephony ivr avaya

📋 Description

  • Own Experian’s global telephony, Teams Calling, and NICE Contact Center architecture, leading the
  • Responsible for PSTN, carrier/SBC, routing, compliance, and contact center design, while driving
  • Leads APAC telephony strategy and capability expansion to deliver operational efficiency and
  • Own global telephony and contact center architecture across Teams Calling, NICE, routing
  • Lead UKI & EMEA telephony modernization, replacing legacy Avaya infrastructure, driving device
  • Architect and govern next-generation contact center solutions, including Salesforce integration

🎯 Requirements

  • 10–15+ years developing enterprise telephony/voice and contact center solutions in several
  • Demonstrated experience modernizing from legacy PBX/contact center platforms to cloud SaaS models
  • Contact center domain depth (e.g., NICE-like platforms) including call flows, IVR/ACD, recording
  • Good partner communication—able to translate architecture tradeoffs into clear decisions for all
  • Operational governance and discipline; comfortable operating in environments with active risk

🎁 Benefits

  • Best-in-class family well-being benefits, enhanced medical benefits, and paid time off.
  • Work/life balance, health, safety and wellbeing support.
  • DEI and people-first culture
  • Recognition and rewards
Get alerts for new remote engineering jobs
A weekly email with new matches. Unsubscribe anytime.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Related Engineering Jobs

See more Engineering jobs →