Solutions Architect, Voice - London

📋 Description

• Partner with Account Executives to discover, qualify, and design voice deployment solutions that
• Navigate ambiguous conversations about a customer's contact center landscape, translating diverse
• Design SIP integration approaches—BYOC trunking, REFER-based transfer, header propagation, and
• Diagnose complex, multi-leg call flows down to the packet level, and establish repeatable methods
• Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures

🎯 Requirements

• 8–10+ years in customer-facing technical roles (Solutions Architect, Solutions Engineer, Technical
• Deep fluency in enterprise contact center platforms—Genesys, Amazon Connect, Cisco, or Google
• Hands-on experience with CPaaS infrastructure such as Twilio or Telnyx, including BYOC
• Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking
• Strong ability to engage diverse stakeholders—from network engineers to CX and contact center

🎁 Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance