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2 days ago
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Full time
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Related skills

docker linux aws snowflake kubernetes

📋 Description

  • Triage, diagnose and resolve complex customer issues across systems.
  • Lead cross-functional incident response; assist RCAs and postmortems.
  • Maintain internal docs, runbooks, and customer-facing knowledge base.
  • Analyze recurring issues to drive product and process improvements.
  • Represent customer feedback in roadmap with Product & Engineering.
  • Participate in on-call for weekends/holidays (~every six weeks).

🎯 Requirements

  • 5+ years in technical support, systems engineering, or DevOps (SaaS/enterprise).
  • Linux, Docker, Kubernetes, and networking fundamentals.
  • Experience with APIs and service-based applications.
  • Experience with AWS, Azure, or Google Cloud (certs ok).
  • Experience with Snowflake, Databricks, or BigQuery.
  • Strong analytical, problem-solving, and collaboration skills.

🎁 Benefits

  • 100% employer-paid healthcare premiums for you and dependents.
  • Stock Options
  • Paid parental leave (maternity & paternity)
  • Unlimited PTO (US-based positions)
  • Learning and Development Resources
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