Solutions Engineer — Enterprise Partners

📋 Description

• Serve as the technical liaison for strategic enterprise partners after the sale.
• Answer technical questions in real time during partner calls.
• Triaging and routing issues to the right owner with context.
• Drive service desk tickets to resolution and track follow-ups.
• Assist with launch readiness and staffing for live events.
• Protect engineering roadmaps by handling routine requests.

🎯 Requirements

• Strong knowledge of REST APIs, JSON, and webhooks.
• Hands-on debugging, logs, and root-cause analysis.
• Judgment to escalate with clean context to the right owner.
• Excellent partner-facing communication, calm under incidents.
• Experience with Jira or similar ticketing/workflow systems.
• Ownership mentality — drive to resolution, not just logging issues.

🎁 Benefits

• Medical, dental, and vision coverage.
• Paid time off and flexible PTO.
• Career development and training opportunities.
• Supportive culture and collaborative environment.
• Comprehensive Benefits Program and family-friendly policies.