Solutions Strategy & Operations Manager

📋 Description

• Establish key metrics and compensation models
• Evaluate performance of the business, drivers and trends, and guide targeted action plans
• Build, refine and optimize headcount and capacity models to ensure we make the right investments
• Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right
• Build and operationalize frameworks such as health signals, customer maturity models and
• Build and operationalize dashboards that surface the right KPIs and insights at the right time to

🎯 Requirements

• Experience in Sales or Customer Strategy and Operations
• Experience with pre-sales (e.g. sales engineering), direct sales and technical services teams
• Builder mindset - you are comfortable building from the ground-up and are adept at flexing between
• Strong analytical and modeling skillset
• Strong operations mindset - you have an eye for critical foundations such as capacity modeling
• Excellent stakeholder management skills, comfortable operating across levels and audiences to get