Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation)

📋 Description

• Monitor social media properties as assigned, reviewing and processing content per guidelines
• Moderate, classify, respond to, and engage with comments/messages
• Escalate potential social media crises to designated contacts
• Respond to public comments with judgment and brand tone
• Manage DMs and private support conversations end-to-end
• Use CRM to review history, track cases, and document outcomes

🎯 Requirements

• High School Diploma or equivalent
• 2+ years in social care, community management, CX support, or digital customer service
• Strong verbal and written communication skills; social native
• Comfort handling customer issues (billing, subscriptions, access, troubleshooting)
• Independent and proactive; calm under pressure
• Organized, accountable, consistent

🎁 Benefits

• 100% Remote position
• Continuous learning experience
• Competitive compensation based on location market rates
• Opportunity to work with world’s coolest and most innovative brands
• Welcoming environment with feedback and suggestions taken into consideration
• Diverse and global team environment