Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation)

📋 Description

• Responding to public comments with strong judgment, context awareness, and the right brand tone
• Managing direct messages (DMs) and private support conversations end-to-end
• Using a CRM to review customer history, track cases, and document outcomes clearly
• Supporting common customer service needs including: Account and login support, Subscription
• Providing basic product guidance and technical triage, escalating when needed
• Using AI-assisted drafting tools to respond faster while ensuring every message is accurate

🎯 Requirements

• A High School Diploma or equivalent
• 2+ years of experience in social care, community management, CX support, or digital customer service
• Strong verbal communication & writing skills (friendly, clear, and socially native)
• Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting
• Comfortable working independently and proactively finding answers and resources
• Calm under pressure and confident in high-visibility comment sections

🎁 Benefits

• 100% Remote position
• Continuous learning experience
• Offers competitive compensation based on location market rates
• A great opportunity to work with some of the world's coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into
• Enjoy working in a diverse & global team environment - BrickBrands team members come from