Assist customers with post-order issues: returns, refunds, delivery, back orders.
Meet customer satisfaction and efficiency targets; drive loyalty.
Maintain professional image via phone and email interactions.
Identify trends in customer calls and alert supervisors.
Uphold high customer service standards.
Perform other duties as assigned, including calls/emails.

🎯 Requirements

Bachelor's degree preferred or equivalent customer service experience.
Must speak fluent Spanish; strong communication skills.
Passion for helping customers and building relationships.
Call center/service experience; able to handle high-volume work.
Analytical and creative problem-solving; aware of e-commerce trends.
Regular attendance and reliability essential.

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