Handle various types of customer service calls (service requests, billing questions, energy
Handle calls related to power outages and other emergency situations
Leverage probing question skills to provide resolutions
Educate customers on suppliers and energy choice programs

🎯 Requirements

Excellent verbal and written communication skills
Bilingual in Spanish and English (testing sent upon application submission)
Full time availability
Driven by solving problems and meeting goals
Familiar with Microsoft Office
Experienced in customer service with strong multi-tasking skills

🎁 Benefits

Hourly rate
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts

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