Special Projects Team Lead

📋 Description

• Manage 5-10 direct reports; train, coach, and guide day-to-day tasks.
• Generate and maintain internal projects during lulls in volume.
• Monitor progress to meet project timelines and quality standards.
• Provide training and coaching to ensure protocol adherence.
• Balance workload across case teams and assign new manual intake tickets.
• Build Excel trackers and dashboards to monitor productivity.

🎯 Requirements

• 1-3 years of supervisory or people management experience.
• Ability to work in a fast-paced, high-volume environment.
• Excellent verbal, written, and interpersonal communication.
• Advanced Excel skills: pivot tables, VLOOKUP/XLOOKUP, conditional formatting.
• Office suite proficiency (Word, Outlook, PowerPoint).
• College degree required.

🎁 Benefits

• Discretionary year-end bonus.
• Comprehensive benefits package.
• Remote work arrangement.