Specialist, Application Support

📋 Description

• Analyze and resolve front-end UI bugs, visualization issues, and backend issues.
• collaborate with the development team to address defects and bugs.
• Conduct extensive debugging and troubleshooting for root cause analysis.
• Support Business-As-Usual (BAU) tasks and work collaboratively in a cross-functional environment.
• Develop and execute test plans, providing accurate feedback on application performance.
• Create and maintain a Knowledge Base (KEDB) with accurate descriptions and workarounds.

🎯 Requirements

• Bachelor's degree in engineering, computer science, or related field.
• Exposure to Native Monitoring skills and tools including but not limited to (Datadog, Logic
• Ability to create Datadog Dashboards and conduct log analysis.
• Positive attitude, team player, self-starter; ability to work independently.
• Comfortable working in an Agile environment.
• Good understanding of ITIL service lifecycle stages.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)