Specialist Business Consultant (AI)

📋 Description

• Drive AI adoption and stabilization across global customers.
• Execute adoption playbooks with regional consultants.
• Lead remote sessions with supervisors and ops teams.
• Analyze AI usage and KPIs to surface optimization.
• Provide hands-on optimization: prompts, alignment, workflows.
• Identify adoption risks using data insights.

🎯 Requirements

• 8–12 years in CCaaS consulting, CX ops, or AI-enabled self-service.
• Strong knowledge of contact center KPIs and workflows.
• Hands-on with conversational AI, agent assist, summarize, or automation.
• Prompt engineering to improve generative AI.
• Strong analytical skills; interpret trends in large datasets.
• Able to work across time zones with global stakeholders.
• Experience with enterprise/global customers preferred.
• Excellent verbal, written communication and presentations.

🎁 Benefits

• Global exposure across enterprise customers.
• Hands-on AI adoption experience, not just deployment.
• Real ownership of outcomes, not just deliverables.
• High visibility within a global AI Center of Excellence.
• Clear path to senior consulting, principal, or specialist roles.