Specialist, Customer Experience

📋 Description

• Providing best-in-class customer service experiences to healthcare provider partners through calls
• Seeking opportunities to make using Zocdoc easy for our providers through multiple channels
• Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive
• Resolving issues promptly and effectively
• Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by
• Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare

🎯 Requirements

• Excellent communication and interpersonal skills, both in verbal and written form
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

🎁 Benefits

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (medical, dental, vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)