Proactively engage customers with strategic guidance to maximize Freshworks value.
Document and understand customer business flows and use-cases for large clients.
Showcase product demos and map solutions with best product-fit.
Align with key stakeholders to strengthen the customer relationship program.
Evaluate how customers use Freshworks to identify efficiency gains.
Promote awareness of latest Freshworks innovations and roadmap.

🎯 Requirements

Proven track record as a strategic trusted advisor to clients.
Able to simplify complex concepts for diverse audiences.
Very strong written and verbal communication skills.
Self-starter who owns ongoing customer success for clients.
Ability to report client status on a timely schedule.
Bachelor's in Computer Science plus Business Education preferred.

🎁 Benefits

Equal opportunity employer with a diverse, inclusive culture.
Fresh vision. Real impact. Come build it with us.

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