Freshworks

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Specialist - Customer Success (EX - ASEAN)

Customer Support

Added

3 minutes ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

customer success saas stakeholder management enterprise data-driven

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📋 Description

Proactively engage customers to drive product adoption and retention
Act as trusted advisor to Mid-Market and Enterprise clients
Prevent churn and drive expansion by optimizing workflows
Standardize best practices to improve the customer journey
Conduct QBRs/MBRs/EBRs and coordinate with internal teams

🎯 Requirements

Communication: exceptional written and verbal skills
Consultative mindset and strategic advisory capabilities
Ownership: self-starter who can manage ongoing success for clients
Reporting: track and share client health status regularly

🎁 Benefits

Inclusive culture and equal opportunity commitment
Freshworks vision with real impact opportunities

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