Specialist, Premium Support (Spanish/English)

📋 Description

• Provide end-to-end Premium Support to Airbnb guests and hosts.
• Take end-to-end ownership of cases and ensure timely resolution.
• Interact via live chat, messaging, phone and other channels.
• Escalate to relevant teams when needed and maintain relationships.
• Be flexible to move between teams and adapt to evolving needs.
• Communicate professionally in English and Spanish.

🎯 Requirements

• 3+ years of experience in multicultural customer service teams; hospitality preferred.
• Excellent verbal and written communication; fluent in English and Spanish.
• Experience handling high-profile clientele; calls and multi-channel support.
• Able to work weekends/public holidays and flexible shifts.
• Strong problem-solving, empathy, active listening; adapt to fast-paced environment.
• Proficient with CRM systems, Google Suite, and Apple/Mac OS.

🎁 Benefits

• Relocation support for candidates moving from other countries.
• Remote work in Ireland; based in Ireland.
• Inclusion and Belonging commitment; disability accommodations available.
• Reasonable accommodations available; reasonableaccommodations@airbnb.com.