Specialist, Technical Support

📋 Description

• Work within the IT Support Team to provide excellent customer service, effective response times and
• Working in Night shift (6 pm-3 am) Providing WFH/On-site.
• Experience in Google Workspace admin is a must.
• Supporting on-site/remote desktop computing issues (PCs/Macs) as well as submitting repair requests
• Provides basic support and assistance for Zocdoc users in relation to a variety of software
• Ensure quality of service guidelines for dealing with customers, completing services, and overall

🎯 Requirements

• Bachelor’s degree in Computer Science or related field or a mixture of IT-related certifications
• 2+ years experience in a progressively responsible technical support or helpdesk role
• Strong customer service background required.
• Experience with AzureAD, Intune Endpoints
• Ability to identify common user experience issues and analyze root causes, delivering and
• Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and Bettercloud.

🎁 Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Flexible, hybrid work environment
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!