Spécialiste principal de crédit, services de crédit - Bilingue

📋 Description

• Manage and resolve complex credit-related cases in collaboration with internal banking partners
• Communicate directly with customers to collect, clarify, and validate the information required to
• Leverage in-depth credit knowledge and experience to provide accurate advice, practical guidance
• Deliver outstanding customer service by ensuring interactions are clear, professional, timely, and
• Take ownership of customer concerns and work toward resolving issues at the first point of contact
• Build strong customer relationships through positive, empathetic, and solution-oriented

🎯 Requirements

• Previous experience in credit services, credit operations, banking, financial services, or a
• Strong understanding of credit processes, with the ability to assess information, investigate
• Full professional proficiency in both French and English, enabling effective communication with
• Excellent customer service and communication skills, with the ability to explain complex
• Strong relationship-building skills and a customer-first mindset, with a genuine commitment to
• Proven problem-solving and analytical abilities, including the capacity to identify root causes

🎁 Benefits

• Remote work: Enjoy a fully remote working arrangement.
• Competitive compensation: Receive a competitive remuneration package aligned with your experience
• Flexible scheduling: Work within the operating hours of the service centre, Monday to Saturday
• Work-life balance: Benefit from a 37.5-hour workweek.
• Employee banking benefits: Access exclusive banking products and services, subject to applicable
• Health and well-being: Benefit from programs and resources designed to support your personal and