Specialty Services Navigator

📋 Description

• Provide high-touch operational support, specialized coordination, and critical issue resolution
• Manage complaint and escalations investigation and resolution end to end
• Identify process gaps and advocate for clients where appropriate
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and
• Demonstrate aptitude, initiative, and capacity for taking on additional projects and
• Collaborate cross-functionally with internal teams as necessary to assist with investigating and

🎯 Requirements

• Perform above standard as a Client Support Specialist or similar role for at least 6 months
• Demonstrate mastery in current role, including extensive knowledge of and proficiency in all
• Display the ability to innovate and creatively solve problems in a highly collaborative manner
• Exhibit exceptional communication when collaborating with cross-functional teams
• Skillful in supporting inbound and scheduled client calls as well as managing complex client
• Demonstrate exceptional client support and clinical knowledge; completing work that proves to be

🎁 Benefits

• We offer generous benefits including comprehensive healthcare coverage (medical, dental, vision
• Equity in the company through discretionary stock units
• Competitive time off with vacation, sick days, and holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance