Sr Account Manager

📋 Description

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including
• Drive account growth by helping customers adopt solutions more strategically, identifying new use
• Build and maintain renewal/expansion forecasts using data-driven methodologies.
• Develop multi-threaded relationships across customer orgs, from operational stakeholders to senior
• Partner with Customer Success to monitor account health, retention, and expansion opportunities.
• Collaborate with Sales on expansion opportunities and engage Finance/Legal for complex agreements

🎯 Requirements

• 3+ years of experience in Senior Account Management, Sales, Customer Success, or comparable SaaS
• Proven experience managing a substantial book of business, ideally around $5M ARR within mid-market.
• History of growing spend through expansion and value articulation, not just overages.
• Strong understanding of B2B SaaS models, retention/expansion strategies, and revenue ownership.
• Ability to apply a clear forecasting methodology using data and judgment.
• Comfort with usage data, health scores, dashboards, and performance indicators to guide strategy.

🎁 Benefits

• Competitive starting salary of $141,400–$228,500, or equivalent in local currency depending on
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote-work and wellness stipends.
• Professional development budget for ongoing learning and career growth.