Sr AI-Driven Enterprise Support Engineer

📋 Description

• Own Enterprise Customer Relationships
• Troubleshoot advanced issues across NICE CXone and related apps
• Investigate routing, telephony, analytics, integrations, APIs, and platform performance
• Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary
• Drive issues to resolution while maintaining exceptional customer communication
• Translate technical complexity into clear business outcomes

🎯 Requirements

• 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
• Experience owning customer-facing technical relationships
• Strong troubleshooting and problem-solving capabilities
• Experience managing complex escalations and cross-functional resolution efforts
• Familiarity with APIs, integrations, logs, and platform diagnostics
• Ability to communicate effectively with both technical and business stakeholders

🎁 Benefits

• Join a highly supportive leadership team
• Work with world-class brands and technical leaders
• Help build a new operating model for enterprise AI support