Lead IT support for enterprise service desk in healthcare.
Implement customer-facing cloud environments, on-premise infra, and telephony systems.
Resolve escalated tickets and guide aging/complex issues.
Mentor and coach team members to elevate support capabilities.
Coordinate on-site and remote client activities and ensure minimal disruption.

🎯 Requirements

Associates degree in technology or equivalent combo of education/experience.
3+ years IT Support in Microsoft environments.
Certifications: Network+, Server+, Windows Server 70-410, 98-365 (or equivalent).
Experience with Windows Server 2016/2012/2008, Active Directory, SQL, Exchange, Backup tech.
Knowledge of VMware, Citrix, VPN; VoIP hardware/software knowledge.
Excellent problem-solving and client relationship skills; strong communication.

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