Deliver excellent customer experience in all interactions.
Resolve new and escalated service tickets; guide or resolve aging/complex issues.
Troubleshoot and resolve client emergencies with minimal oversight; escalate to senior engineering
Mentor and coach team members; lead by example in support capabilities.
Design/implement and support desktop, mobile, servers, storage, networking, and telephony systems

🎯 Requirements

Associates degree in technology or equivalent experience.
3+ years IT Support experience in Microsoft environments.
Certifications: Network+, Server+, Windows Server 70-410, 98-365 or equivalent.
Knowledge of Windows Server 2012/2016/2008, Active Directory, SQL, SharePoint, Exchange, Backup
Experience with VMware, Citrix, VPN, and Terminal Services; MSP experience desired.
Strong problem solving, client relation, and communication skills.

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