Sr. Analyst, Enterprise Service Desk

📋 Description

• Lead IT support for customer-facing cloud, on-premise, and telephony systems in healthcare clients
• Resolve escalated tickets and mentor the service desk team
• Design and implement desktop, mobile, server, storage, and network solutions
• Coordinate with vendors and perform on-site technical support
• Participate in after-hours on-call rotations as needed
• Maintain documentation and ensure high-quality client experiences

🎯 Requirements

• Associates degree in technology or equivalent experience
• 3+ years IT support in Microsoft environments
• Certifications: Network+, Server+, Windows Server 70-410 / 98-365 or equivalent
• Knowledge: Windows Server 2012/2016, Active Directory, VMware/Hyper-V, VPN, VoIP
• Strong problem-solving and client relationship skills; excellent communication
• Ability to learn new technologies and work under pressure

🎁 Benefits

• On-site opportunities in multiple U.S. locations
• Professional development and formal processes
• Team mentoring and collaborative work environment