Abacus

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Sr. Analyst, Enterprise Service Desk

Added

5 minutes ago

Location

🇺🇸 Fort Lauderdale

Type

Full time

Salary

Salary not provided

Related skills

sql vpn windows server active directory citrix

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📋 Description

Lead IT support for healthcare clients with cloud and on-premise infra
Resolve escalated tickets; guide aging and complex issues
Mentor team; improve support capabilities
On-site tech support for desktops, servers, networking, and telephony
Coordinate with vendors; ensure security posture per Abacus standards
participate in after hours and on-call rotations as needed

🎯 Requirements

Associates degree or equivalent in tech
3+ years IT Support in Microsoft environments
Certifications: Network+, Server+ or equivalents
Experience: Windows Server 2012/2016/2008; AD, SQL, SharePoint, Exchange
Knowledge: VMware, Citrix, VPN; VoIP; MSP experience desired
Strong problem solving and client relationship skills

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